comscore Uber CEO apologizes for 'mistakes' following London ban on the cab-hailing service
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Uber CEO apologizes for 'mistakes' following London ban on the cab-hailing service

Dara Khosrowshahi's apology has pleased the Mayor of London.

  • Published: September 26, 2017 11:18 AM IST
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Uber’s had a tough year. Latest in the list of woes is London City’s ban on the cab operator. UK’s transport authority has withdrawn Uber’s licence to operate in the city its biggest market in Europe for failing to adhere to local regulations. Responding to the ban, Uber CEO Dara Khosrowshahi said: “While Uber has revolutionized the way people move in cities around the world, it s equally true that we ve got things wrong along the way. On behalf of everyone at Uber globally, I apologize for the mistakes we’ve made.” Also Read - Uber cab service resumed in 31 cities in India with new Lockdown 4.0 guidelines

Also Read - Uber launches 'Uber Connect' package delivery service to rival Dunzo and Swiggy Genie

In a leaked internal email to Uber employees, the new CEO has acknowledged “support over the last few days” wherein the company’s online petition requesting a reversal of the London ban notched up 7.5 lakh votes. Uber has close to 40,000 driver-partners in London and 3.5 million riders are service every month. “It is particularly discouraging that it is happening in the UK where the team has led the way on partnerships with local groups to increase the number of wheelchair-accessible and electric vehicles on the road,” Khosrowshahi wrote. ALSO READ: Uber might be banned in up to 40 towns and cities in the UK Also Read - Uber to operate 'Essential' cab service to hospitals and pharmacy stores in 4 cities

Transport for London (TLF), which issued the ban, deemed Uber not “fit and proper” a benchmark the UK applies across industries to operate in the city. “Uber s approach and conduct demonstrate a lack of corporate responsibility in relation to a number of issues which have potential public safety and security implications,” TLF said in a statement. Khosrowshahi had in a tweet acknowledged that Uber was “far from perfect” and city regulatory bodies needed to work out an agreement with the company. ALSO READ: Uber facing probe in 5 Asian countries, including India: Report

While it is not clear what the outcome of Uber’s petition would be, London Mayor Sadiq Khan is reportedly pleased with the CEO’s apologetic stance. “Obviously I am pleased that he has acknowledged the issues that Uber faces in London. Even though there is a legal process in place, I have asked TFL to make themselves available to meet with him,” he stated. Khosrowshahi is keen to write a new chapter, and reflects a sharply different attitude from that of Travis Kalanick Uber’s bratty founder.”Going forward it is critical that we act with integrity in everything we do, and learn how to be a better partner to every city we operate in,” the new CEO wrote to employees.

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  • Published Date: September 26, 2017 11:18 AM IST



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