comscore Uber confirms it has suspended operations in Delhi, details steps it'll take to enhance passenger safety
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Uber confirms it has suspended operations in Delhi, details steps it'll take to enhance passenger safety

Uber-iPhone

Earlier today reports of Uber ceasing its operations in Delhi surfaced online, in the wake of Indian government s ban on app-based cab services. Now Uber has issued a statement confirming that it has indeed suspended operations, as well as detailed the steps it will take to enhance its passengers safety. Also Read - Uber cab service resumed in 31 cities in India with new Lockdown 4.0 guidelines

Also Read - Uber launches 'Uber Connect' package delivery service to rival Dunzo and Swiggy Genie

The statement starts with the company expressing its shock with the incident and reiterates that it is working with the authorities to bring the perpetrator to justice. It reveals that the incident has led the company to review its operations in India, and while they do that operations in New Delhi will be suspended. Also Read - Uber to operate 'Essential' cab service to hospitals and pharmacy stores in 4 cities

As a part of the review, the company will conduct a full audit of its verification and feedback system, assess its driver screening process, bring in its global best practices where it would enhance our India safety efforts, and lastly partner closely with organizations working for women s safety in New Delhi as well as across the country. The review is detailed below.

First, let us acknowledge that we must do better; and we are conducting a full audit of our verification, rider feedback and support processes. We are implementing measures to ensure that critical rider feedback is escalated immediately and immediate action is taken in every instance. We are also re-reviewing rider feedback on every driver partner across India to make sure nothing has been missed.

Second, we are assessing all driver screening processes. We are evaluating additional screening options to include background checks on all our driver partners in India above and beyond what is currently required.

Third, we will also bring in our global best practices where it would enhance our India safety efforts.

Fourth, we will also partner closely with organisations that are championing women s safety here in New Delhi and around the country.

Safety is our top priority. We are fully committed to partnering with and are in discussions with the government, other transportation organisations and safety experts in India to implement robust solutions to ensure a safe ride.

While Uber has confirmed that it has suspended operations in New Delhi, there is no word on other cities. The cab service has a presence in 10 other cities, and the Indian government has ordered all states and union territories to ban app-based cab services like Uber.

RELATED: Dear Uber, you are not the victim

To recap on the events that led to the ban, Uber driver Shiv Kumar Yadav allegedly raped a woman in the cab last week. Not surprisingly, this incident created quite an uproar, and the Delhi government reacted by banning Uber and similar app-based cab services in the state. Soon after, while addressing the Rajya Sabha, Union Home Minister Rajnath Singh too ordered all states and union territories to ban Uber and similar cab services.

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  • Published Date: December 11, 2014 7:14 PM IST
  • Updated Date: December 11, 2014 7:18 PM IST



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