Uber has removed credit and debit card information of users in India from their accounts without prior notice. A couple of months ago, Uber had disabled the option to add new credit or debit cards but allowed users with existing cards attached to the account to function as usual. The arbitrary move has taken many users by surprise, who were unable to use the service unless they used Paytm, Airtel Money or cash to pay for the rides. BGR India has reached out to Uber for comment. Also Read - Uber cab service resumed in 31 cities in India with new Lockdown 4.0 guidelinesAlso Read - Uber launches 'Uber Connect' package delivery service to rival Dunzo and Swiggy Genie
Many users have reached out to Uber over Twitter complaining about not being able to find their credit or debit cards on the app. The app also doesn’t have the option to add a new card and the only ones visible are cash, Paytm and Airtel Money. Following are some of the tweets we came across of people complaining about their deleted cards. Also Read - Uber to operate 'Essential' cab service to hospitals and pharmacy stores in 4 cities
@Uber_Chennai my cc card info got deleted. Not able to find a way to add a new card for making payments? What’s the problem?
Santhosh (@Iam_santy) April 24, 2016
Brillian (@brilliansk) April 24, 2016
@Uber_Mumbai I am not able to add credit card!!!
Jayesh Kumar (@Jayesh_Kumar) April 20, 2016
Anzar (@anzarsajid) April 24, 2016
Nitin Gupta (@nitingupta180) April 11, 2016
Uber has replied to all the tweets with a template reply saying, “From Feb 19, 2016 we have temporarily disabled the option of adding Credit & Debit card as a payment option.” Another reply mentions that the company is working on re-launching the payment option — “We have temporarily disabled the option of adding Credit & Debit card as a payment method. We are re-working this feature!”
The re-launching of the payment option seems to be in phases. While I can see the option to add cards on my smartphone, others still don’t see the option. While it is not unusual for a company to work on new and better features, it is simply unacceptable for Uber to remove one’s credit and debit card details without prior notice.
Uber has faced multiple issues with its payment gateways since its launch in India. First it was forced to adhere to the two-factor authentication norms for online payments, which meant users had to manually enter their CVV and OTP details at the end of every ride to pay for it. Then Uber partnered with Paytm for mobile wallet payment, which hasn’t exactly been a smooth experience. For debit and credit cards, Uber had partnered MobiKwik for the payment gateway along with two-factor authentication.