Uber had a largely forgettable 2014, being embroiled in the Delhi rape case that saw it nearly being kicked out of the country. While the company has since taken a number of steps to ramp up passengers safety, it still seems to be far off from being sensitive about such issues. In a new case, an Uber Delhi driver tried to forcibly kiss a woman passenger who hailed an Uber car at night in Gurgaon. Also Read - How to book your next Uber ride via WhatsAppAlso Read - Uber cab service resumed in 31 cities in India with new Lockdown 4.0 guidelines
The victim’s brother complained to Uber but received a template-like email from the company. Not surprisingly he was not pleased with Uber s apparent lack of sensitivity and took to Facebook to express his disappointment and anger. He wrote, My sister availed your cab service, last night for Gurgaon and your driver Vinod tried to kiss her forcibly and even after registering complaint with you morons there has been no action, no update form your end. You people are pathetic, you still don’t have any mechanism in place. Also Read - Uber launches 'Uber Connect' package delivery service to rival Dunzo and Swiggy Genie
He also posted a screenshot of Uber s reply (seen above), which has all the signs of being a template. It seems like a reply you would get if you complained about the condition of the cab. The company replied saying, We never want you to feel uncomfortable when riding with a driver partner on our system. I totally understand your concern and I m extremely disappointed to hear this happened. We have zero tolerance policy for this behavior and I assure you that our team is following up with Vinod appropriately, and immediately.
While Uber replied on May 30, no action seems to have been taken almost a day after the incident. We have reached out to Uber to comment on this incident, and we will update the story with their statement. It is not clear whether the victim or the company has filed any report with the police.
Update: An Uber representative replied to BGR India’s queries. The representative suggests there are some discrepancies and the team is trying to get to the bottom of it. He also claims that the Uber team spoke to the rider within 20 minutes of her filing the complaint. Uber will share more details.
Uber was rocked last year, when a woman was allegedly raped by the driver. While the victim has filed a lawsuit against the company in the US, the company has introduced new security features like stronger background checks for drivers and SOS buttons. But clearly, they are not enough.