comscore Uber launches in-app SOS button and 'Send Status' tracking feature in India

Uber launches in-app SOS button and 'Send Status' tracking feature in India

uber safety

In a bid to heal the wounded goodwill, Uber has finally rolled out the in-app SOS button in India today. This is in line with the timeline provided by Uber for installing the emergency button, and the company has also launched another feature called ‘Send Status’ to further its passenger safety mission in the country. Also Read - Assam floods: Google starts SOS alert and fundraising to help impacted communities

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The ‘Send Status’ feature enables riders to share details about their driver and vehicle with pre-selected family and friends. Details including live GPS tracking, driver photo, name and vehicle license number plates can be shared. In the wake of any distress situation, riders can send trip details with just two taps of a button to any five pre-selected members. Live GPS enables family and friends to know your exact location and track trip progress in real time. Also Read - Uber CEO refutes claim that it planned to exit India

The SOS button is situated on the top-right of the app, and pressing it will generate a call to the local police authorities. These two features are currently rolled out only to Android users, and will be rolled out to iOS users soon.

These safety features make its worldwide debut in India, and the company claims that it will roll out these features to other countries in the coming months. The company, since the Delhi rape fallout, has launched a number of key safety initiatives in India, including re-verification of all driver partners with the police, additional background screening with First Advantage, and the establishment of a dedicated local Incident Response Team to handle critical situations.

The victim, meanwhile has filed a complaint against the US headquartered company for negligence, and is looking for compensation for the same. In a 36-page complaint filed in the US District Court for the Northern District of California, the woman seeks to slam the brakes on Uber s reckless worldwide expansion at the unfortunate expense of basic customer safety.

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  • Published Date: February 11, 2015 4:46 PM IST

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