Uber launched the Dial an Uber service back in August, but it was limited to only four cities, Nagpur, Kochi, Guwahati, and Jodhpur, in India. Now, the service has been rolled out to all the 29 cities that Uber currently operates in. With this service, user can request rides from mobile phone browsers, even in areas with low or poor network connectivity. Which means, the Dial an Uber service allows users to book a ride without needing to install the app or registering. Dial an Uber is one of the many services that the cab-curation platform has launched specifically for the Indian cab riders. Also Read - Uber cab service resumed in 31 cities in India with new Lockdown 4.0 guidelinesAlso Read - Uber launches 'Uber Connect' package delivery service to rival Dunzo and Swiggy Genie
We began with introducing Dial an Uber – an India first Innovation in four cities, as a pilot to overcome the challenge of serving under all kinds of networks, especially low or poor connectivity. Buoyed by the overwhelming responses, we are pleased to announce a national roll-out. Dial an Uber offers a convenient choice to customers looking to book a ride and is testament to our focus on using our technological edge to make mobility reliable and accessible for everyone, said Apurva Dalal, Head of Engineering, Uber India. Also Read - Uber to operate 'Essential' cab service to hospitals and pharmacy stores in 4 cities
In order to make an app-less booking, users can go to dial.uber.com webpage. The page prompts a Start Riding option, which is how the process of booking begins on the site. It will then ask for your phone number, so you can be contacted and notified regarding your booking.
The contact detail is followed by the traditional prompt for permission to access information , which once is accepted, the web page takes you to the page that shows the nearest cab, with an option to Book a Ride at the bottom of the screen. Once booked, the page shows the details of the cab booked, along with the option to call the driver or cancel the trip. The web page also has the same rule of cancellation of a booked cab as the app, which means you can cancel the ride within five minutes without paying a cancellation fee, post five minutes a penalty of Rs 60 is applicable. ALSO READ: 5 features that Uber will soon introduce in India
However, unlike the app, the Dial page does not allow a user to choose between Uber Go, UberPool or UberX categories of cabs and only shows the nearest available cab. The app shows the estimated time of arrival of the nearest cab, the minimum fare, the cab fare, and the estimated total fare. Also, the Dial an Uber service only accepts cash payments. ALSO READ: Uber s new Compliments feature lets you rate your driver with stickers
Like the Dial an Uber service, the platform has another India-specific service which they soon plan to roll out in India. Called Request a Ride for others , the service allows a rider to book a ride for someone else from their contact. Although, Uber talked about this new feature a while ago, but it never made it to the new version of the app.
Essentially, Request a Ride feature lets a user book a cab for someone else in their list contacts. While you can still do that, but coordination and contact sharing becomes a hassle. With this feature, Uber reads your location and automatically understands that you are trying to book a cab for someone else. Therefore, it prompts you if the booked ride is for someone else, and then allows you to choose a contact. Once that is done, the details of the booked ride are then sent to the contact and similarly their contact is shared with the driver. ALSO READ: Uber launches UberWeddings service in 12 Indian cities; here s how it works