comscore Uber rolls out in-app chat, multi-destination booking in India; here’s how it works
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Uber rolls out in-app chat, multi-destination booking in India; here’s how it works

What are these features, how do they work, and will you get them?

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After rolling out the in-app messaging feature in the US, Uber has now brought the feature to India. Exactly like it sounds, the feature is a chat messenger integrated within the app. It is meant to be an alternative for the in-app calling feature. And along with the chat feature, Uber has also introduced a new multi-destination feature in India. Both the features are being rolled out in phases, and are coming to both Android and iOS devices. Also Read - Ola to offer free oxygen concentrators to the needy

In-app messaging

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Talking about the in-app chat first, the feature aims to help riders and drivers get in touch with each other with a new medium. If either of them is too lazy to call, within the app, they will now be able to send each other text to discuss exact location of pickup. Uber says this is beneficial because neither of them will have to switch between apps or incur call charges. Also Read - OnePlus India partners American Express for cashback deals, EMI offers and more

In the in-app chat feature, both riders and driver partners will be able to see if their chats are being delivered and read. And to support riders and drivers in India, besides English, the in-app chat also supports a bunch of local languages. The language support depends upon the regional or local languages that your device supports. So if your phone supports the language you speak, the app will too. Further, this features also means that regardless of where you are located across the globe, you and the driver won t have to share your phone number with one another should they have to get in touch. ALSO READ: Uber India completes 500 million trips in 4 years, now has 5 million weekly active riders

How the in-app chat works

As for how the feature works, to send a message to the driver, riders can select the contact option, which you usually use to call up the driver. Except, along with the call option you will now also get an option to chat . There, you can shoot a quick text to the driver about your exact location, or whatever is that you need to tell them. In case of an UberPool trip, the feature lets the driver know which rider sent the chat, still keeping the number concealed.

Multi-destination booking

The next bit is the multi-destination feature, and it was about time Uber rolled this one out. Here s why it s pertinent! Have you ever booked a cab, when you need to halt mid-way to pick up or drop someone, or if you sometimes had to re-route a bit to drop someone? If you have, you d know how difficult it is to convince your driver to do that. Personally, I have been taking an Uber for about 3 years now, and most of the times when I have tried to make a stop before my final destination, either the driver has blatantly said no (which is fine) or agreed and then cancelled the ride mid-way (which is so annoying!). And if they miraculously agree, you have constantly keep updating the destination.

However now, with the latest Uber update, you will be able to add multiple stops along your route. Similar to how you add multiple routes on Google Maps, you can add your stops on the Uber app now, and you don t have to negotiate with your driver to let you pick your friend up from the way.

How multi-destination booking works

To make the multi-destination booking is easy after you have updated your Uber app, you will now see that once you tap the Where box, there is a new + sign that shows up next to it. Tap on that, and now you ll be able to add an additional stop to your route. And in case you change your mind in-between your ride, you can always add and remove a stop. You can add a total of three destinations, other than the final one. Additionally, Uber says that as a courtesy to the drivers, it recommends each stop to be 3 minutes or less. ALSO READ: Uber launches driver profile to gain rider s trust

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  • Published Date: August 28, 2017 5:26 PM IST



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