Online taxi aggregator Uber will hire over 150 people over the next few months to ramp up its customer support operations in India as part of its efforts to enhance driver and rider experience on its platform. Uber, which counts India as its third-largest market in terms of number of trips after the US and China, currently has about 350 people at its Hyderabad facility handling rider and driver support. Also Read - How to book your next Uber ride via WhatsAppAlso Read - Uber cab service resumed in 31 cities in India with new Lockdown 4.0 guidelines
At present, Uber employs more than 600 people in India across operations including sales and marketing. However, earlier this week, Uber announced the sell-off of its China business to domestic giant Didi Chuxing. The deal is believed to be worth $35 billion, and Didi will invest $1 billion in Uber at an overall valuation of $68 billion. The move, analysts feel, will allow Uber to focus more aggressively on the Indian market. Also Read - Uber launches 'Uber Connect' package delivery service to rival Dunzo and Swiggy Genie
“Responsiveness is at the heart of what we do, and we are committed to build a support network in India that ensures a seamless experience before, during and after every Uber ride,” Uber India Head Community Operations Bansi Kotecha told PTI.
He added that the company is hiring aggressively for its Centre of Excellence in Hyderabad to provide efficient and reliable support to riders and drivers.