Uber India has launched two new products aimed at differently abled passengers. UberACCESS and UberASSIST, as they are called, have been developed in partnership with IT solutions provider Mphasis and would be operational in Bengaluru to begin with. Senior citizens as well as passengers with special needs can request for the forward-facing wheelchair accessible product, on-demand, starting today. Also Read - Ola to offer free oxygen concentrators to the needyAlso Read - Samsung Galaxy S20 FE Long-term Review
UberACCESS is an Asia-first launch for the ride-hailing major and it offers 50 retrofitted vehicles, with heightened roof and hydraulic wheelchair lift on-demand. UberASSIST has a fleet of 500 vehicles that are designed to provide additional assistance to senior citizens and people with accessibility needs. All uberACCESS and uberASSIST driver partners have been trained and certified by Diversity and Equal Opportunity Centre (DEOC), Uber said in a statement. ALSO READ: Uber Premier debuts in India; will be available at UberX rates in 2 cities Also Read - OnePlus India partners American Express for cashback deals, EMI offers and more
UberACCESS vehicles are equipped with rear-entry, which means that riders face forward while travelling, unlike in other wheelchair-accessible vehicles that require them to face sideways or backwards. The vehicles also have four-point tie-down straps that will ensure the wheelchair stays put on the floor in the case of a bumpy ride. “At Uber, we believe in creating transportation options that fit every rider s need. The launch of uberASSIST and uberACCESS furthers our efforts in this direction… We aim to make these services available in more cities across the country,” Amit Jain, President, Uber India and South Asia, announced. ALSO READ: Uber s in-app messaging feature might remain just a gimmick in India
Riders can track the journey in real time, and also share ETA with their friends and family, who can in turn follow the trip remotely. Uber reckons that a little assistance of this kind is essential for customers in their daily travels. With this “riders [can] feel more in control of their journey and spend less time thinking about logistics and more time spent getting on with their plans,” Uber stated. The expansion comes at a time when Uber India’s primary rival Ola is stepping up its presence in more cities, and eyeing a few international markets too. Ola has a wider range of cab offerings that includes Ola Auto, which has been the fastest-growing segment in 2017.