In an initiative to provide support to the Uttarakhand floods sufferers and their relatives, Vodafone has joined other operators and started a number of new services to help people. The operator has started two toll free helpline numbers – 09759001234 and 09759101234 to assist relatives in retrieving the last or current mobile location of the missing person who were known to be present in Uttarakhand during this calamity and are not contactable.
The operator has deployed Instant Network equipment or a portable BTS at relief camps in Mayali Village in Rudraprayag District towards Kedarnath Highway. It has also transported 4 charging stations to the affected to help people charge their phones. Additionally the operator has partnered with other network service providers at affected sites in the districts of Chamoli, Rudraprayag, Tehri and Uttarkashi to ensure availability of network coverage.
Vodafone Foundation is also sending relief aids of Rs 78,75,486 to cover the provision of 2,200 family packs through Indian Red Cross to the areas worst affected. Along with this Vodafone Foundation has launched Operation Care to raise funds for emergency supplies, both internally from Vodafone India employees as well as externally in association with Samhita, a local NGO.
The company has set up help desks along with mobile charging points at the several locations including Jolly Grant and Sahasdhara Helipads to facilitate users for making free calls as well as charge their phones.
Vodafone is also providing talk-time credit of Rs 10 to affected customers who are unable to top up credit due to the non-availability of recharge facilities in impacted locations.