comscore What Samsung could learn from Nokia’s BL-5C battery recall for Galaxy Note 7's exploding batteries
News

What Samsung could learn from Nokia’s BL-5C battery recall for Galaxy Note 7's exploding batteries

Samsung’s Galaxy Note 7’s battery debacle reminds us of Nokia’s BL-5C fiasco that took place back in 2007.

samsung galaxy note7 hands-on roundup

While Samsung s Galaxy S7 and Galaxy S7 edge have been faring well, the same can t be said about the company s latest flagship phablet, the Galaxy Note 7. In just a few days after going on sale in select countries, a handful of incidents about the Galaxy Note 7 catching fire and exploding have been reported. To ensure safety and to conduct quality check, Samsung has halted the global production and shipments. However, for those who remember, Nokia had faced a similar issue back in 2007 with the BL-5C battery. Also Read - Nokia Clarity, Comfort, Micro, Go Earbuds Series with ANC launched: Price, features

Also Read - Nokia C30 budget phone launched with price under Rs 10,000: Check specs, price

After a series of issues were being reported, Nokia carried out its investigation. Batteries manufactured by Japan’s Matsushita Battery Industrial Co. between December 2005 and November 2006 were found to be problematic. The company later recalled the susceptible batteries that had the risk of explosion. After investigation, Nokia had reached a conclusion where overheating could cause short circuit while charging, this causing the battery to dislodge. Also Read - Samsung reveals Galaxy Z Fold 3, Galaxy Z Flip 3 features officially, S Pen support confirmed

As many as 46 million devices across the globe were potentially at threat of explosion. The BL-5C, a 1,020mAh battery, was widely used in more than 50 Nokia smartphone models. This included the likes of Nokia 1100, Nokia 2300 and other black and white display phones, to the color screen phones such Nokia 6230, Nokia 6600, and early smartphones such as Nokia N-series N72, N70, N91, and also the business phones Nokia E50 and E60. The scale was unprecedented.

Nokia started by announcing the issue publicly and kickstarted what was the biggest recall ever in mobile phone history. It built a serial number checker on its website, where users could enter the battery serial number to verify if it belongs to the affected batch. It made it easy for users to check whether their batteries were affected and ensured the exchange process was seamless. People who did not have access to the internet could also visit stores and service centers to find out whether their batteries were affected and get them replaced. Nokia didn’t hide anything and was open and transparent about the scale of the issue and how it planned to resolve it. ALSO READ: Samsung explains why Galaxy Note 7 batteries are exploding

Now, coming back to Samsung Galaxy Note 7, the issue has been found on the ones manufactured by Samsung s SDI. While Samsung didn t elaborate what exactly went wrong during the manufacturing process, it did mention that the issue has been with the battery cell. The company had so far witnessed 35 cases of the battery exploding or catching fire and we are hearing more reports post Samsung’s coming out.

An overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error, Samsung said. Each battery comes with separators to ensure anode and cathode don t come in contact when the current flows. However, the same wasn t done properly during the manufacturing process. RELATED: Samsung Galaxy Note 7 is the new hoverboard, here s why

The surprising bit here is rather than showing a sense of urgency, Samsung is merely requesting users to exchange their devices. It wasn’t Samsung but the US government bodies that first advised Galaxy Note 7 users in the US to stop using their devices. ALSO READ: Samsung Galaxy Note 7 banned by DGCA from flights in India

Similarly the US-based airline safety regulator, FAA, urged passengers to not carry the Samsung Galaxy Note 7 onboard an aircraft. India s aviation regulator, DGCA, has also prohibited from using the phablet in the aircraft, even though it has not officially gone on sale in India.

Already airlines are making announcements onboard singling out the Galaxy Note 7, urging passengers with the device to not use it or put it on charging while onboard. There cannot be a bigger embarrassment for any brand and had Samsung been proactive, it wouldn’t have come to this. Samsung knew there was a problem, it might not have been widescale but the incidents could have been fatal not just for the users themselves but those in their vicinity. The issue was bigger than just a question of saving face.

It is still early days, considering the Galaxy Note 7 had just started shipping and hadn’t even gone on sale in many countries including India. The damage has been done but Samsung still has a chance to do the right thing, which would be recalling the units immediately rather than just telling users that they have the option to exchange their brand new Galaxy Note 7.

For the latest tech news across the world, latest PC and Mobile games, tips & tricks, top-notch gadget reviews of most exciting releases follow BGR India’s Facebook, Twitter, subscribe our YouTube Channel. Also follow us on  Facebook Messenger for latest updates.
  • Published Date: September 10, 2016 8:44 PM IST
  • Updated Date: September 10, 2016 9:09 PM IST



new arrivals in india

Samsung Galaxy A22 5G
Samsung Galaxy A22 5G

19,999

Xiaomi Redmi Note 10T 5G
Xiaomi Redmi Note 10T 5G

13,999

Samsung Galaxy F22
Samsung Galaxy F22

12,499

Xiaomi Mi 11 Lite
Xiaomi Mi 11 Lite

21,999

Infinix Note 10 Pro
Infinix Note 10 Pro

16,999

Infinix Note 10
Infinix Note 10

10,999

Vivo Y73
Vivo Y73

20,990

OnePlus Nord CE 5G
OnePlus Nord CE 5G

22,999

iQOO Z3
iQOO Z3

19,990

Realme C25s
Realme C25s

9,999

Poco M3 Pro 5G
Poco M3 Pro 5G

13,999

Realme X7 Max 5G
Realme X7 Max 5G

26,999

Oppo F19
Oppo F19

18,990

Motorola Moto G40 Fusion
Motorola Moto G40 Fusion

13,999

POCO M2 Reloaded
POCO M2 Reloaded

9,499

OPPO A74 5G
OPPO A74 5G

17,990

Oppo A53s 5G
Oppo A53s 5G

14,990

Vivo V21 5G
Vivo V21 5G

29,990

Realme C25
Realme C25

9,499

Realme C21
Realme C21

7,999

Realme C20
Realme C20

6,799

Motorola Moto G60
Motorola Moto G60

17,999

iQOO 7
iQOO 7

31,990

Samsung Galaxy M42 5G
Samsung Galaxy M42 5G

21,999

Xiaomi Mi 11 Ultra
Xiaomi Mi 11 Ultra

69,999

Xiaomi Mi 11X Pro 5G
Xiaomi Mi 11X Pro 5G

39,999

Xiaomi Mi 11X
Xiaomi Mi 11X

29,999

Realme 8 5G
Realme 8 5G

13,999

Samsung Galaxy F02s
Samsung Galaxy F02s

8,999

Samsung Galaxy F12
Samsung Galaxy F12

10,999

POCO X3 Pro
POCO X3 Pro

18,999

Realme 8 Pro
Realme 8 Pro

17,999

Realme 8
Realme 8

14,999

Vivo X60 Pro Plus
Vivo X60 Pro Plus

69,990

Vivo X60 Pro
Vivo X60 Pro

49,990

Vivo X60
Vivo X60

37,990

OnePlus 9 Pro 5G
OnePlus 9 Pro 5G

64,999

OnePlus 9R 5G
OnePlus 9R 5G

39,999

OnePlus 9 5G
OnePlus 9 5G

49,999

Samsung Galaxy A72
Samsung Galaxy A72

34,999

Samsung Galaxy A52
Samsung Galaxy A52

26,499

Micromax In 1
Micromax In 1

10,499

Asus ROG Phone 5
Asus ROG Phone 5

49,999

Samsung Galaxy M12
Samsung Galaxy M12

10,999

Motorola Moto G30
Motorola Moto G30

10,999

Motorola Moto G10 Power
Motorola Moto G10 Power

9,999

Oppo F19 Pro Plus 5G
Oppo F19 Pro Plus 5G

25,990

Oppo F19 Pro
Oppo F19 Pro

21,490

Xiaomi Redmi Note 10 Pro Max
Xiaomi Redmi Note 10 Pro Max

18,999

Xiaomi Redmi Note 10 Pro
Xiaomi Redmi Note 10 Pro

15,999

Xiaomi Redmi Note 10
Xiaomi Redmi Note 10

11,999

Realme Narzo 30A
Realme Narzo 30A

8,999

Realme Narzo 30 Pro
Realme Narzo 30 Pro

16,999

Infinix Smart 5
Infinix Smart 5

7,199

Samsung Galaxy F62
Samsung Galaxy F62

23,999

Samsung Galaxy A12
Samsung Galaxy A12

12,999

Nokia 5.4
Nokia 5.4

13,999

Nokia 3.4
Nokia 3.4

11,999

Realme X7 Pro 5G
Realme X7 Pro 5G

29,999

Realme X7
Realme X7

19,999

Vivo Y31
Vivo Y31

16,490

Oppo Reno5 Pro 5G
Oppo Reno5 Pro 5G

35,990

Samsung Galaxy S21 Ultra 5G
Samsung Galaxy S21 Ultra 5G

1,05,999

Samsung Galaxy S21 Plus 5G
Samsung Galaxy S21 Plus 5G

81,999

Samsung Galaxy S21 5G
Samsung Galaxy S21 5G

69,999

Vivo Y12s
Vivo Y12s

9,990

Vivo Y51A
Vivo Y51A

17,990

Samsung Galaxy M02s
Samsung Galaxy M02s

8,999

Xiaomi Mi 10i
Xiaomi Mi 10i

21,999

Oppo A15s
Oppo A15s

11,490

Tecno Spark 6 Go
Tecno Spark 6 Go

8,499

Vivo V20 2021
Vivo V20 2021

24,990

Vivo Y20A
Vivo Y20A

11,490

Xiaomi Redmi 9 Power
Xiaomi Redmi 9 Power

11,999

Motorola Moto G9 Power
Motorola Moto G9 Power

11,999

Motorola Moto G 5G
Motorola Moto G 5G

20,999

Vivo V20 Pro
Vivo V20 Pro

29,990

Xiaomi Mi 10T
Xiaomi Mi 10T

35,999

Xiaomi Redmi 9i
Xiaomi Redmi 9i

8,299

Xiaomi Mi 10T Pro
Xiaomi Mi 10T Pro

39,999

Infinix Hot 10
Infinix Hot 10

9,999

Vivo V20 SE
Vivo V20 SE

20,990

Vivo V20
Vivo V20

24,990

Micromax In 1b
Micromax In 1b

6,999

Micromax In Note 1
Micromax In Note 1

10,999

OnePlus 8T
OnePlus 8T

42,999

Samsung Galaxy F41
Samsung Galaxy F41

15,499

Apple iPhone 12 Pro Max
Apple iPhone 12 Pro Max

1,29,900

Apple iPhone 12 Pro
Apple iPhone 12 Pro

1,19,900

Apple iPhone 12 Mini
Apple iPhone 12 Mini

69,900

Apple iPhone 12
Apple iPhone 12

79,900

Poco X3
Poco X3

16,999

Realme Narzo 20A
Realme Narzo 20A

8,499

Realme Narzo 20
Realme Narzo 20

10,499

Realme Narzo 20 Pro
Realme Narzo 20 Pro

13,999

Oppo F17
Oppo F17

16,990

Samsung Galaxy M51
Samsung Galaxy M51

22,999

Best Sellers