comscore Why Vodafone changed its customer care helpline number from 111 to 199
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Why Vodafone changed its customer care helpline number from 111 to 199

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Vodafone India has finally changed its customer care helpline number from 111 to 199. Vodafone users can now dial 199 instead of 111 to talk to their customer care. The change took place after TRAI (Telecom regulatory authority of India) had directed Vodafone onMarch 2 to stop using 111 for offering customer care services, as it violates the national numbering plan. Also Read - Airtel 5G Mumbai trials show download speeds of 1.2Gbps, upload at 850Mbps

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TRAI had asked Vodafone to submit a compliance report by March 10. Asking for more time to submit the report, Vodafone stated that 111 is being used by all its subscribers for customer care service, and it was difficult to stop its use in 10-12 days. Also Read - Airtel vs Jio vs Vi: Best prepaid plan offering 2GB of daily data and other benefits

Apparently the matter came into light on February 2 when TRAI had issued a show cause notice on Vodafone for violating the National Numbering Plan. In reply to TRAI s notice, Vodafone had said that 111 number was in use by them for the past 20 years and there was no restriction on its use as the number was already under valid use prior to 2003 as a common customer care number across all the circles. Department of Telecom had issued the National Numbering Plan 2003 wherein the numbers from 111 to 115 were not to be given for any type of services and they had been kept as spare .

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  • Published Date: April 28, 2015 12:04 PM IST



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