Xiaomi is taking steps to improve its after-sales support in India, and has now announced a service called PickMi . As the name probably hints, this service is a door-to-door pick up and drop service for when you have any issue with your Xiaomi device. Also Read - Best wearable gift ideas under Rs 5,000 for Father's Day 2021Also Read - Another Xiaomi folding phone set to launch after October with Mi MIX Fold specs
To avail this new service, one needs to call on the company s toll-free number 1800-103-6286. One will be charged Rs 189 for this service, and Xiaomi says that it will be rolled out across the country. But we have come across people complaining that the service is not available in their area. Turns out that one can currently only avail this service in Mumbai, Delhi and Kolkata, with other cities following in the coming weeks. Also Read - Best smartphones for photography under Rs 20,000 to gift for Father's Day
Xiaomi had announced its partnership with GadgetWood earlier this year for a similar pick up and drop service. GadgetWood is a multi-brand repair and support provider for mobiles and tablets and also features onsite pickup and delivery of devices with unlimited doorstep assistance. It also allows customers to access live updates on the status of the repair process, get SMS updates, and also telephonic and remote support.
Xiaomi seems to have big plans for the Indian market, where it has sold over three million smartphones since its debut in July last year. It initially sold devices exclusively via Flipkart but has since started selling them on Amazon, Snapdeal and even its Mi.com store. It has also started a pilot of selling phones in offline retail stores. Going forward, CEO Lei Jun recently said that he plans on making Xiaomi the number one smartphone vendor in India in the next three years.
Xiaomi isn t the only company taking steps to improving its after-sales support. Motorola launched a similar pick-up-drop service called Moto Xpress , which is priced at Rs 199. Since its debut in India earlier this year, Meizu is also set to launch 40 customer service centers and a doorstep service facility as well. During a chat with BGR India, Micromax CEO Vineet Taneja too hinted at a similar after-sales support service.
Mi India (@XiaomiIndia) October 5, 2015