comscore Xiaomi Redmi Note 7S catches fire, customer claims manufacturing defect
News

Xiaomi Redmi Note 7S catches fire, customer claims manufacturing defect

Xiaomi has denied the claim and has said that the smartphone caught fire because of an "external force".

  • Updated: November 27, 2019 3:12 PM IST
Xiaomi Redmi Note 8 Review 6

Photo: Rehan Hooda


Xiaomi Redmi Note 7S, one of the most popular smartphones, has caught fire. In an incident, Ishwar Chavhan, a Mumbai-based Redmi user posted pictures of his Redmi Note 7S after it caught fire. However, the Chinese smartphone maker refused to take blame for the explosion. Chavhan blamed the company and said his Redmi caught fire because of a manufacturing defect. However, the company is refusing to take the blame for this incident. It said that the Redmi Note 7S exploded because of customer’s own doing. Also Read - Xiaomi Redmi Note 8 Pro with 8GB RAM and 256GB storage launched in China: Price, Specifications

Xiaomi Redmi Note 7S, Xiaomi, Xiaomi series, Xiaomi catches fire, Xiaomi Redmi Note 7S caught fire, Xiaomi Redmi Note 7S review, Xiaomi Redmi Note 7S defects, Xiaomi Redmi Note 7S customer review, Xiaomi Redmi Note 7S price, Xiaomi Redmi Note 7S features, Xiaomi Redmi Note 7S specifications

Photo: Business Today

According to a report by The Times of India, Xiaomi said that the damage to the smartphone was “customer induced.” In a tweet, Chavhan explained that be purchased the Redmi Note 7S online from Flipkart in October. He claims the phone was working fine and it suddenly caught fire. He further notes that the smartphone was neither charging nor was it dropped at any point. Chavhan, in his tweets, speculates that the device caught fire because of a manufacturing defect. He seems to have deleted his Twitter account, which only raises suspicion around this claim. Also Read - Xiaomi के MIUI 11 यूजर्स को भूकंप आने से पहले मिलेगा अलर्ट

Watch: Xiaomi Redmi Note 8 Pro Review

After his Redmi Note 7S caught fire, Chavhan contacted authorized Xiaomi store in Thane. The company examined the phone and told Chavhan that there was an issue with the battery. Soon after, he posted on Twitter that manufacturing defect led to explosion and he is not happy with Xiaomi’s after-sales service. However, Xiaomi has refuted his claim and has said that the damage is caused by an “external force”. The incident comes just days after Xiaomi’s “Quality with Mi” announcement. Also Read - Xiaomi Mi Band 3i vs Mi Band HRX Edition: 1,299 रुपये में कौन सा फिटनेस बैंड है दमदार

“At Xiaomi, quality of our products is of utmost importance. The trust that Mi Fans have shown in the brand for the past 5 years is a testament to that. We also take pride in having one of the strongest after-sales networks in the country with an aim to solve customer issues seamlessly. In this particular case, after careful examination, it was concluded that the damage was caused due to external force, and thus, classified under ‘customer induced damage’, as agreed to by the concerned user,” the spokesperson for the company said.

For the latest tech news across the world, latest PC and Mobile games, tips & tricks, top-notch gadget reviews of most exciting releases follow BGR India’s Facebook, Twitter, subscribe our YouTube Channel.
  • Published Date: November 22, 2019 1:56 PM IST
  • Updated Date: November 27, 2019 3:12 PM IST


You Might be Interested

Xiaomi Redmi Note 7S

9999

Android 9 Pie
Snapdragon 660 SoC
Dual - 48MP + 5MP

new arrivals in india

Xiaomi Mi 10T
Xiaomi Mi 10T

35,999

Xiaomi Redmi 9i
Xiaomi Redmi 9i

8,299

Xiaomi Mi 10T Pro
Xiaomi Mi 10T Pro

39,999

Infinix Hot 10
Infinix Hot 10

9,999

Vivo V20 SE
Vivo V20 SE

20,990

Vivo V20
Vivo V20

24,990

Micromax In 1b
Micromax In 1b

6,999

Micromax In Note 1
Micromax In Note 1

10,999

OnePlus 8T
OnePlus 8T

42,999

Samsung Galaxy F41
Samsung Galaxy F41

15,499

Apple iPhone 12 Pro Max
Apple iPhone 12 Pro Max

1,29,900

Apple iPhone 12 Pro
Apple iPhone 12 Pro

1,19,900

Apple iPhone 12 Mini
Apple iPhone 12 Mini

69,900

Apple iPhone 12
Apple iPhone 12

79,900

Poco X3
Poco X3

16,999

Realme Narzo 20A
Realme Narzo 20A

8,499

Realme Narzo 20
Realme Narzo 20

10,499

Realme Narzo 20 Pro
Realme Narzo 20 Pro

14,999

Oppo F17
Oppo F17

17,990

Samsung Galaxy M51
Samsung Galaxy M51

24,999

Poco M2
Poco M2

10,999

Oppo F17 Pro
Oppo F17 Pro

22,990

Realme 7 Pro
Realme 7 Pro

19,999

Realme 7
Realme 7

14,999

Xiaomi Redmi 9A
Xiaomi Redmi 9A

6,799

Vivo Y20
Vivo Y20

12,990

Xiaomi Redmi 9
Xiaomi Redmi 9

8,999

Nokia 5.3
Nokia 5.3

13,999

Motorola Moto G9
Motorola Moto G9

11,499

Realme C15
Realme C15

9,999

Realme C12
Realme C12

8,999

Samsung Galaxy Note 20
Samsung Galaxy Note 20

77,999

Xiaomi Redmi 9 Prime
Xiaomi Redmi 9 Prime

9,999

Oppo Reno4 Pro
Oppo Reno4 Pro

34,990

Samsung Galaxy M01 Core
Samsung Galaxy M01 Core

5,499

Realme 6i
Realme 6i

12,999

Asus Rog Phone 3
Asus Rog Phone 3

49,999

OnePlus Nord
OnePlus Nord

24,999

Infinix Smart 4 Plus
Infinix Smart 4 Plus

7,999

Xiaomi Redmi Note 9
Xiaomi Redmi Note 9

11,999

Samsung Galaxy M01s
Samsung Galaxy M01s

9,999

Vivo X50 Pro 5G
Vivo X50 Pro 5G

49,990

Vivo X50 5G
Vivo X50 5G

34,990

Realme C11
Realme C11

7,499

Poco M2 Pro
Poco M2 Pro

13,999

Realme X3
Realme X3

24,999

Realme X3 SuperZoom
Realme X3 SuperZoom

27,999

Tecno Spark Power 2
Tecno Spark Power 2

9,999

Oppo A12
Oppo A12

9,990

Oppo A52
Oppo A52

16,990

Samsung Galaxy A21s
Samsung Galaxy A21s

15,999

Oppo Find X2
Oppo Find X2

64,990

Motorola One Fusion Plus
Motorola One Fusion Plus

17,499

Samsung Galaxy A31
Samsung Galaxy A31

20,999

Samsung Galaxy M01
Samsung Galaxy M01

8,999

Samsung Galaxy M11
Samsung Galaxy M11

10,999

Infinix Hot 9 Pro
Infinix Hot 9 Pro

9,999

LG Velvet
LG Velvet

Price Not Available

Xiaomi Mi Note 10 Lite
Xiaomi Mi Note 10 Lite

Price Not Available

Apple iPhone SE 2020
Apple iPhone SE 2020

42,500

Honor 30 Pro
Honor 30 Pro

Price Not Available

Honor 30
Honor 30

Price Not Available

OnePlus 8
OnePlus 8

44,999

OnePlus 8 Pro
OnePlus 8 Pro

54,999

Xiaomi Redmi Note 9 Pro
Xiaomi Redmi Note 9 Pro

13,999

Motorola Moto E4
Motorola Moto E4

8,999

Samsung Galaxy On Max
Samsung Galaxy On Max

9,775

nubia N2
nubia N2

15,999

Karbonn K9 Kavach 4G
Karbonn K9 Kavach 4G

5,290

Motorola Moto C Plus
Motorola Moto C Plus

6,999

Best Sellers