Zomato and Swiggy users reported that they were not able to place orders on the applications. Many users reported a server error on their end leading to failed orders. The food-delivery applications Zomato and Swiggy are two of the leading food-delivery services in India. Downdetector.com had also shown a major spike in reports of outages. Also Read - Government asks Swiggy, Zomato to submit proposal for better consumer grievance redressal within 15 days
There were over 700 reports of outages by Swiggy users at around 2 PM. The reports of outages are still pouring in. All metro cities are the hotspot of the outage according to downdetector. The outage has affected users in Delhi, Mumbai, Kolkata, Chennai, Bengaluru, and Hyderabad. Reports are also pouring in from other smaller cities. Also Read - Swiggy announces new benefits including free shipping and more for Swiggy One subscribers
Zomato users also shared over 3000 reports of an outage at roughly around the same time as Swiggy. However, the reports are gradually dropping. The same cities are reporting the maximum number of instances of an outage. The reason for the outage is not clear yet. Zomato and Swiggy may respond with a statement soon. Also Read - After Zomato, Ola pilots 10-minute food delivery service in India; Swiggy in line too
At the time of writing this article, Zomato app is not accepting orders. The moment you open the Zomato application, the app says, “We’re currently not accepting orders online. We’ll be back soon.”
@zomato is the portal down? When is it expected to be back??
— Vin Gour (@vgour) April 6, 2022
Itni anxiety Instagram/Facebook down hone pe nai hui thi. #ZomatoDown @zomato @deepigoyal pic.twitter.com/gAmFBCSkxa
— JoBack (@jobackhorseboy) April 6, 2022
Update: The Zomato, Swiggy apps seem to be back online and users can order food on the applications. Zomato, in response to a tweet said, “Hi there, we were facing a temporary glitch. Thanks to our techmates, we are back up and running. We are sorry for any inconvenience caused in the interim and hope to serve you better in the future.” The reason behind the outage has still not been revealed by the respective brands.
