Reliance Jio network on Wednesday suffered a massive outage in some parts of the country. Affected users faced signal issues, internet connectivity problems and more. The company in an official statement to BGR.in claims to have fixed all network issues. Telco said that services were mainly down in Madhya Pradesh and Chattisgarh circles. Also Read - Best postpaid plans under Rs 600 from Reliance, Airtel, Vodafone-Idea: Unlimited calls, OTT subscription, more
Two-days complimentary plans
The official statement from the company stated that the “teams were able to resolve this network issue in a matter of hours,” and the services are currently fully operational. To compensate for the sudden network outage, the telecom operator announced to offer two-days complimentary unlimited plan to affected users only. Also Read - Reliance Jio vs Vi vs Airtel: Best 4GB daily data prepaid plans under Rs 600
All affected customers will be sent an SMS by the company, which will state that they are eligible to get a two-day complimentary unlimited plan. The complimentary plan will be credited automatically tonight. Also Read - CSK vs KKR IPL 2021 final match livestream today at 7:30PM: How to watch live for free online
It should be noted that the complimentary plan will get activated post the expiry of the currently active plan. For example, if you have a 30-day plan, the additional two days will activate when your 30-day plan expires, which means you will effectively get 32 days of service.
Jio was down
While the company in its statement has said that the issue affected only customers in Madhya Pradesh and Chattisgarh circles, reports of the outage were coming in from across the country. The outage tracking website showed complaints from across the country.
Reliance Jio has not revealed the reason behind the outage. While the reasons behind the outage could be wide-ranging, it is likely that the outage could have been caused due to server-side issues, which in itself is a very broad term.
To recall, earlier this week, all of Facebook’s services including WhatsApp, Instagram, Messenger and more recently suffered a global outage, where the services were inaccessible for nearly six hours. The company later revealed that the reason behind the outage was “faulty configuration changes on its routers.”